Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, business name
• Project Information: Project details, budget preferences, business goals
• Payment Information: Processed securely through Square (we do not store credit card details)
• Communication Records: Emails, messages, and consultation notes

Automatically Collected Information

• Usage Data: Pages visited, time spent, interactions
• Device Information: Browser type, operating system, IP address
• Cookies: Small files stored on your device for functionality and analytics

2. How We Use Your Information

We use collected information to:

• Provide and deliver our web design services
• Process payments and send receipts
• Communicate about your project and respond to inquiries
• Send project updates, invoices, and important notices
• Improve our services and website functionality
• Analyze usage patterns and optimize user experience
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

Service Providers

• Square: Payment processing (see Square's Privacy Policy)
• Hosting Providers: Website hosting and infrastructure
• Email Services: Communication and project management
• Analytics Tools: Website performance and user behavior analysis

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety.

4. Payment Processing

All payment transactions are processed through Square, a PCI-DSS compliant payment processor. We do not store your credit card information on our servers. Square's privacy practices are governed by their Privacy Policy, available at squareup.com/legal/privacy.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and encrypted databases
• Regular security audits and updates
• Limited employee access to personal information
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Active Projects: Duration of project plus 1 year
• Financial Records: 7 years (tax and legal requirements)
• Marketing Communications: Until you unsubscribe
• Inactive Accounts: May be deleted after 3 years of inactivity

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Object: Object to processing of your information

To exercise these rights, contact us at hello@sulodev.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for website functionality and security.

Analytics Cookies

Help us understand how visitors use our site.

Marketing Cookies

Track effectiveness of advertising campaigns.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information: